Refund and Returns Policy

Last updated: 24 October 2026

Muzelle sells digital memberships and online lessons. There are no physical goods, shipping or returns. This policy explains when you can get your money back.

1. Memberships (Monthly, Quarterly, Annual)

You may ask for a full refund within 7 days of buying a membership, provided you have not watched any premium lesson with it.
After 7 days, or once you have watched a premium lesson, memberships are not refundable, and you keep access until the paid period ends.
If you were charged but your membership was not activated, we will activate it or refund you in full.

2. 1-to-1 lessons

Cancel at least 24 hours before the lesson start time and you can choose a full refund or a new time.
Cancel less than 24 hours before, or miss the lesson, and the payment is not refunded unless the curator agrees to reschedule.
If the curator declines your request, cancels, reschedules at a time you cannot attend, or does not attend, you receive a full refund.
If a lesson cannot take place because of a fault on our platform, we will reschedule it or refund you in full.

3. Duplicate or failed payments

If you were charged twice, or charged but received nothing, tell us with your payment reference and we will correct it or refund you in full.

4. Free courses

Free courses are provided at no charge, so no refund applies.

5. How to ask for a refund

Email info@museupath.com from the address on your account with your name, the order number or payment reference and the reason. We reply within 5 working days.

6. How refunds are paid

Approved refunds go back to the original payment method (MTN Mobile Money or card). They usually reach you within 14 days, depending on your payment provider or bank. If you have not received your refund after that, check with your provider first and then contact us.

7. When we may refuse a refund

We may refuse a refund where there is evidence of abuse, such as repeated claims after using premium content, or where an account has been closed for breaking our Terms and Conditions.

8. Contact

Muzelle, First Trust Building, Great Soppo, Buea, Cameroon. Email info@museupath.com. Telephone +237 691 477 330.